Privacy policy

Privacy Policy – Krator Engines

Last Updated: April 25, 2026

Krator Engines operates this website and online store, including all content, tools, products, services, and features (collectively referred to as the “Services”), to provide customers with a secure and convenient experience when purchasing used engines and gearboxes. Our website is powered by WordPress, allowing us to deliver these Services efficiently.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us. It also outlines our commitment to complying with South Africa’s Protection of Personal Information Act (POPIA), ensuring your information is processed lawfully, securely, and transparently.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect

“Personal information” refers to information that can directly or indirectly identify you. Anonymous or de-identified information is not considered personal information.

Depending on your interaction with our Services, we may collect the following information:

Contact Information

• Full name

• Billing and delivery address

• Email address

• Phone number

Financial Information

• Payment details

• Banking information

• Transaction records and confirmations

Account Information

• Username and password

• Account settings and preferences

• Security questions

Transaction Information

• Products viewed or added to cart

• Orders placed, cancelled, returned, or exchanged

Communication Information

• Information provided when contacting customer support or making enquiries

Device and Technical Information

• IP address

• Browser type

• Device details

• Internet connection data

Website Usage Information

• Information regarding how you interact with our website and Services

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Sources of Personal Information

We may collect personal information from the following sources:

Information Provided Directly by You

When you:

• Create an account

• Place an order

• Submit forms

• Contact us directly

Information Collected Automatically

Through:

• Cookies

• Website analytics

• Tracking technologies

• WordPress plugins and integrations

Third-Party Service Providers

Including providers involved in:

• Payment processing

• Shipping and logistics

• Data analytics

• Website hosting and support

Business Partners or Affiliates

For operational, shipping, or marketing purposes.

All personal information is collected and processed in accordance with POPIA and used only for lawful and legitimate business purposes.

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How We Use Your Personal Information

We use your personal information for purposes including:

Providing and Improving Our Services

To:

• Process orders and payments

• Arrange deliveries

• Manage returns or exchanges

• Maintain customer accounts

• Improve user experience

Marketing and Communication

To:

• Send promotional offers

• Provide updates about products or services

• Deliver marketing communications

You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

To:

• Verify transactions

• Prevent fraud or unauthorized activity

• Protect our website and customers

Customer Support

To:

• Respond to enquiries

• Provide technical or order assistance

Legal and Regulatory Compliance

To:

• Comply with applicable laws, including POPIA

• Respond to lawful requests

• Protect our legal rights and business interests

We ensure all personal information is processed responsibly, securely, and only for clearly defined purposes.

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Sharing of Personal Information

Krator Engines may share your information only in limited and necessary circumstances, including with:

Service Providers

Companies assisting with:

• Payment processing

• Freight and courier services

• Data storage

• IT support

• Customer service

Marketing and Advertising Partners

For promotional activities and advertising campaigns, subject to their privacy policies.

Business Transfers

In the event of:

• Mergers

• Acquisitions

• Business restructuring

• Legal obligations

Affiliates or Operational Partners

Where necessary for business operations.

With Your Consent

Where you have authorized us to share information with third parties.

All information sharing is governed by appropriate POPIA-compliant safeguards to ensure confidentiality and security.

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Third-Party Websites and Links

Our website may contain links to third-party websites or services. Krator Engines is not responsible for the privacy practices, content, or security of external websites.

Any information shared on third-party platforms is subject to their own policies and terms.

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Children’s Privacy

Our Services are not intended for children below the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

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Security and Retention of Information

We implement reasonable technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure, in accordance with POPIA requirements.

Although we take appropriate precautions, no online system can guarantee complete security.

Personal information is retained only for as long as necessary to:

• Provide Services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

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Your Privacy Rights

Under POPIA and applicable privacy laws, you may have the right to:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information where legally permitted.

Data Portability

Request a copy of your information or transfer it to another provider.

Marketing Preferences

Opt out of promotional communications while still receiving essential transactional updates.

To exercise your rights, please contact us using the details provided below. Verification of identity may be required before processing requests.

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International Transfers

Your personal information may be processed or stored outside South Africa. Where international transfers occur, appropriate safeguards and legal protections will be implemented to protect your information.

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Changes to This Privacy Policy

Krator Engines may update this Privacy Policy periodically to reflect operational changes, legal requirements, or updates to our Services.

Any revised version will be published on this website together with the updated “Last Updated” date.

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Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your rights under POPIA, please contact us:

Krator Engines
Address: 1 Stormberg Street, Gately Industrial Township, East London, Eastern Cape, 5201, South Africa
Email: info@kratorengines.com
Phone: +27 74 588 3416

VAT Number: 4190281644
Company Registration No: 2016/336253/07