FAQs

1. What does Krator Engines sell?  
Krator Engines specializes in high-quality replacement and performance parts for Japanese engines and vehicles. We offer reliable products at competitive prices for automotive enthusiasts and repair shops.

2. Where are you located?  
We are based in:  
Krator Engines,  
1 Stormberg Street,  
Gately Industrial Township,  
East London, Eastern Cape, 5201, South Africa.

3. What are your business hours?  
Our support team is available Monday to Saturday, from 9 AM to 5 PM (GMT+2).

4. How long does order processing take?  
We process all orders within 1–2 business days (excluding Sundays and public holidays).

5. What is your shipping timeframe?  
Our standard transit time is 3–5 business days. Total delivery time is typically 4–7 business days after order confirmation.

6. Do you offer tracking for orders?  
Yes. Once your order ships, you’ll receive a tracking number via email.

7. What is your return policy?  
We accept returns within 35 days of delivery. Products must be unused and in original condition.

8. How long does it take to get a refund?

Once we receive and inspect the returned item, refunds are processed within 7 business days to your original payment method.

9. How can I contact customer support?  
You can reach us via:  
- Phone: ‪+27 (64) 618-2991‬  
- Email: info@kratorengines.com  
- Live Chat: Available on our website

10. Do you ship internationally?  
Currently, we only ship within South Africa.